Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you contact us, request services, or use our website:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company details, service area, business size
• Communication Data: Messages, inquiries, and consultation requests
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, referring URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our HVAC marketing services
• To respond to your inquiries and provide customer support
• To send you marketing materials and updates about our services (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations and protect our rights
• To personalize your experience and provide tailored recommendations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings, but some features may not work properly if you disable them.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: